Puja3D is an immersive digital experience platform focused on enabling users to explore Durga Puja, cultural celebrations, pandals, heritage experiences, 360° environments, VR experiences, 3D content, and related digital experiences remotely.

Our website identifies our location as Kolkata, West Bengal, India.

Privacy Contact: mail@puja3d.com

If you have a privacy-related question, data request, complaint, or concern, you may contact us using the details above.

The platform may collect information that users voluntarily provide, including their name, email, mobile number, billing and shipping address, city/country, account information, transaction details, and communications. This information may be collected when users register, purchase a Festival Pass or VR product, contact support, submit enquiries, or participate in reviews, surveys, and promotions.

Payments may be handled by third-party payment gateways or payment service providers. These providers may process card, bank, UPI, transaction, and billing information. Puja3D generally does not receive or store complete card numbers, CVV, PINs, or similar sensitive payment authentication information when payment processing is handled by a third party.

When users access the website, technical information such as IP address, browser, operating system, device type, screen resolution, approximate location, pages viewed, clicks, session information, and usage duration may be collected. Cookies, pixels, local storage, analytics technologies, and similar tools may be used for essential functions, analytics, preferences, security, and marketing where applicable.

Personal information may be used to provide immersive and VR experiences, manage accounts, process registrations and payments, deliver products, provide customer support, communicate service updates, improve website performance and experiences, detect fraud, maintain security, and comply with legal requirements.

Puja3D states that it does not sell personal information as a standalone data asset. However, information may be shared when necessary with service providers such as payment processors, hosting and cloud providers, analytics companies, email and communication services, shipping partners, cybersecurity providers, and other technology providers. Information may also be disclosed when legally required or during certain business transactions such as mergers or acquisitions.

Personal information is retained only for as long as reasonably necessary for providing services, maintaining accounts, completing transactions, customer support, legal compliance, fraud prevention, dispute resolution, and business records. The company states that it uses reasonable technical and organisational safeguards such as access controls, authentication, encryption or secure transmission where appropriate, monitoring, backups, and security testing, while acknowledging that no online system can be guaranteed completely secure.

Subject to applicable law, users may have rights to access their personal data, correct inaccurate information, request deletion, withdraw consent, raise privacy grievances, and exercise nomination rights where applicable under Indian data protection law. Requests can be made through the designated privacy email address.

The Services are not intentionally designed to collect children’s personal information without legally required parental or guardian involvement. Users who subscribe to promotional communications may receive information about Durga Puja experiences, Festival Passes, VR products, offers, events, and new features, with an option to unsubscribe. Third-party services such as Google services, payment gateways, analytics, social media, maps, cloud services, and content platforms may have their own privacy policies.

The policy states that it is governed by applicable Indian laws and references India’s Digital Personal Data Protection framework. Importantly, before publishing, the company should verify that the policy matches the website’s actual payment gateway, analytics tools, cookies, CRM/email platform, hosting, authentication, shipping provider, advertising pixels, WhatsApp integrations, VR/content providers, and other third-party services, as well as confirm the legal entity, registered address, privacy/grievance contacts, and any Data Protection Officer details.

For any privacy-related enquiry, please contact:

Email: mail@puja3d.com

Website: https://puja3d.com/

Location: Kolkata, West Bengal, India

We encourage users to contact us first so that we can attempt to resolve privacy concerns promptly.